Receptionists' Day

Saturday 19 September

Join us on this day for an inspiring programme designed to empower and support reception and administration professionals.  Featuring engaging sessions on communications, wellbeing, technology, patient experience, and workplace skills, this dedicated programme offers practical insights for everyday healthcare settings.

The following speakers will present to Receptionists exclusively in the morning, allowing for relevant and targeted topics.  Receptionists will then join the Practice Managers for catering breaks and the afternoon programme.

PMAANZ 26 Leigh Aston 500x500

Leigh Aston

ACC Essentials for Practice Receptionists

PMAANZ 26 Bonnie Mitchell

Bonnie Mitchell

De-escalation tips and advice in healthcare

PMAANZ 26 Lucy Gibberd

Lucy Gibberd

Mind the message: Privacy at the front desk

PMAANZ 26 Kate Roberts 500x500

Kate Roberts

Supporting patients without absorbing the stress: Practical tools for staying steady in patient facing roles