Receptionists' Day Programme

Saturday 19 September

An exclusive morning programme of practical learning, expert insights and connection for receptionists and front desk professionals.  After lunch join Practice Managers for the afternoon sessions. Any programme changes will be reflected on this website.
 

Last updated 25 May 2026

8.00am
Registration open
Arrival tea and coffee
9.00am
Welcome
9.15am
ACC essentials for Practice Receptionists (Q&A session)
10.10am
De-escalation tips and advice in healthcare
11.00am
Morning tea
11.30am
Everyday privacy – common scenarios where privacy is at risk and how to manage them
12.15pm
Supporting patients without absorbing the stress: Practical tools for staying steady in patient facing roles
1.05pm
Lunch and exhibitor prizes
2.10pm
Practice Manager Specialist of the Year Award presentation
Sponsored by MAS
2.40pm
3.25pm
2027 Conference launch
3.45pm
Close
6.30pm
Conference dinner Ticketed event