Receptionists' Day Programme

Saturday 19 September

An exclusive morning programme of practical learning, expert insights and connection for receptionists and front desk professionals.  After lunch join Practice Managers for the afternoon sessions. Any programme changes will be reflected on this website.

Last updated 26 June 2026

Proudly sponsored by ACC

8.00am
Registration open
Arrival tea and coffee
8.30am
Welcome
8.45am
ACC essentials for Practice Receptionists (Q&A session)
9.40am
De-escalation tips and advice in healthcare
10.30am
Morning tea
11.00am
Everyday privacy – Common scenarios where privacy is at risk and how to manage them
11.45am
Supporting patients without absorbing the stress: Practical tools for staying steady in patient-facing roles
12.35pm
Lunch and exhibitor prizes
1.30pm
Practice Manager of the Year Award
Sponsored by MAS
1.50pm
Knowledge and Skills Framework Scholarship Award presentation
2.00pm
Keep smiling – Finding some fun stories in a fast-changing world!
Ginette McDonald | Closing keynote
2.45pm
2027 Conference launch and closing comments
6.30pm
Conference dinner Ticketed event